منتجع وسبا سوفيتل Sofitel سنغافورة سنتوسا Sentosa 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.0/5 4,504 أراء

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2 Bukit Manis Road, Sentosa, 099891 سنغافورة, سنغافورة

الوصف

خدمات الفندق الإضافية

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موقع الفندق

منتجع وسبا سوفيتل Sofitel سنغافورة سنتوسا Sentosa

2 Bukit Manis Road, Sentosa
099891 سنغافورة
سنغافورة

نظام تحديد المواقع العالمي (GPS):1.24517, 103.827905

الهاتف
فاكس +65 6275 0228

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.0/5  4,504 أراء

تقييم TripAdvisor  4.5/5  6,739 أراء

2023 شهادة تميّز

The room lets the hotel down

ملاحظة Tripadvisor 4.0/5

JRD_Oxon تقييم TripAdvisor المعتمد

I should begin by saying that our opinion of this hotel was tarnished because we had just come from the most amazing over water villa in the Maldives - so some things seemed worse than they would have if we'd just come straight to Singapore only. However, I feel the Sofitel is a real contradiction at times - the hotel is lovely, but the room we had really let it down. For some, my reasons won't be relevant, so I will lay them out in separate points so you can decide if it's something that will matter to you or not: 1) The main hotel is lovely - lots of open air spaces, ponds with fish, lush gardens and an amazing large/long swimming pool. It was always clean and staff were always helpful. Disappointing that the Spa is a 5 min bus ride away and seemed very separate business, even though it was very good if a bit tired in terms of upkeep (I will review separately). You could walk there and we did walk back after missing a bus but again those steps up to the hotel are tough at times. 2) Food options were good. Breakfast had virtually everything anyone could want no matter what your early morning tastes are (hot & cold, fruit, soup, ham, bread, waffles, bacon, eggs etc). The pancakes were pre-made but lovely. My only very slight gripe was the cereal was either kids full of sugar options or all bran (no muesli healthy adult option), but there was all sorts of yogurt with nuts and seeds to add so really not a problem. There are other places to eat within the hotel. The Cliff was very nice but beware getting served water that you are then charged for without it being clear. 3) Location: Sentosa island is very easy to get around for free, the shuttle bus from the hotel is great, as is the standard free buses. The hotel direct has access down to the beachfront road which is lovely to walk along/catch the free shuttle but be aware the steps down are no fun to get back up after a long day and in 30C/90% humidity. If you want to be close to all the "fun" attractions (Beach, Universal, zip line, Aquarium) this is a good place to be as it's a tranquil place but transport options around the area are good. If however you want to do lots in the city, it's not so ideal, as you will always be 30mins away one way or another. Most trips became a 2 stage journey, even though it's all easy, you may find it better to stay where you want to be most of the time. 4) The room - the worst designed room I have ever stayed in! This will only matter if you need a firm mattress, like to spend a bit of time in the room (away from the heat) and want to use the tea/coffee facilities. If not, you can probably skip this bit. For some reason the main light switch is not next to the door but next to the bed across the room, which becomes annoying. The tea/coffee cupboard is a design piece not practical at all - the lid doesn't lift up fully, the fridge is underneath a pull out platform and there's not much space at all to make tea. The shower is large but has a door that opens out against a door to the toilet - which by the way is basically an echo chamber so I hope you are happy for others to hear what you are doing. The bathroom could be a lovely large space but it isn't due to the doors. The room has an entry area which is quite large and not used for anything at all - surely putting the wardrobe or tea/coffee cupboard here would make more sense? We just left one of our bags there but the room would be much nicer if they utilized this space better. Unfortunately going for a garden room seemed a waste of money as I thought this meant a lovely view over the gardens but instead it just had a window looking out to a side service road and next door construction site. 5) Service: You can get milk in your room by calling reception but you may get a tiny jug or a large jug, so best to specify what you need. The room cleaning service was very efficient - they often left cards when they couldn't come in due to us being on DND before 10am. My main issue was they always left all the room lights on so at times these were on all day - not very green at all! There was also no option not to have your room cleaned each day, as we are quite tidy and reuse towels we don't need that much. I'm sure they swapped out towels when we had clearly hung them up. The concierge team were brilliant - always happy to advise and arrange taxis. The Maitre'D at breakfast was also lovely and made a point of calling us by name each day, taking us to our usual table and having a friendly chat - this type of service really makes you feel at home. In all, I think they could really do better with sustainable practices and if they ever renovate, the rooms could do with a bit of work. Otherwise it's a perfectly nice hotel.

Marcus

ملاحظة Tripadvisor 5.0/5

carly m تقييم TripAdvisor المعتمد

Marcus Alson is an amazing server, very energetic and kind! It has been an amazing experience and will defiantly be back.

Nice, but never again!

ملاحظة Tripadvisor 2.0/5

soundworx تقييم TripAdvisor المعتمد

Overall a nice hotel, great staff, rooms are good, ok breakfast, but unfortunately I still can not recommend it. We were there for a multi-day corporate event with probably 40 rooms booked. Why don´t I like it? Room rates are pretty expensive, all bars (except for a cigar lounge in the underground basement) close at 22:30 (!) and the drinks prices are absolutely ridiculous. The hotel is taking advantage of its remote location where even getting to the beach bars takes quite a long walk. This made it rather difficult to enjoy a late evening with colleagues and business partners. On top of that housekeeping apparently was not informed about my late check-out and consequently the roomboy came into my room while I was still sleeping, despite the "do not disturb" sign was activated at the door. Absolute no go!

Good food, great service at The Cliff

ملاحظة Tripadvisor 5.0/5

FarAway31091986699 تقييم TripAdvisor المعتمد

Celebrated a birthday with dinner at The Cliff. The seasonal menu was delicious. We had the pleasure of being attended to by Alson who was very personable with a fabulous memory, and made our celebration very special.

Great experience! Will definitely come back!🤍

ملاحظة Tripadvisor 5.0/5

adona s تقييم TripAdvisor المعتمد

Staffs are good and very accommodating especially Anna on the front desk, shes so sweet and answers all our queries! Kudos! Hotel ambiance is nice, clean room, has alot of freebies which i love! Its a good place to relax! Worth every penny!🤍🤍🤍🤍🤍🤍

بالاشتراك مع TripAdvisor

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